Refund policy

Because we sell only to businesses, the 14-day consumer cancellation right under the Consumer Contracts Regulations 2013 does not apply. We will always put things right when an order is wrong, damaged or faulty.

Wrong, missing or damaged items. Tell us within 48 hours of delivery, with your order number and photos. We will send the missing or correct item, or refund it. For courier damage, please note "damaged" when you sign for the parcel if you can.

Faulty products. If a device or pod is faulty within 30 days of delivery, contact us with the batch code and a description of the fault. We will replace it or credit you once we have checked it. Faults caused by misuse, incorrect charging or third-party parts are not covered.

Unwanted stock. We do not accept returns of correctly supplied goods. At our discretion, we may accept unopened, undamaged, resaleable stock within 14 days, in full cases with original seals intact, minus a 15% restocking fee. E-liquids, pods and nicotine pouches that have been opened can never be returned, for hygiene and safety reasons.

How refunds work. Approved refunds go back to the original payment method within 5 working days of approval, or as account credit if you prefer.

Waste vapes and batteries. Vape devices contain lithium batteries and must never go in general waste. We offer free take-back of waste vaping devices and batteries from our trade customers for safe recycling. Contact us to arrange collection with your next delivery.

How to start a return. Email trade@jbdvapes.co.uk with your order number. Do not send anything back until we confirm, because unarranged returns cannot be accepted.